I don’t expect the state database to be perfect, but if it can’t be corrected to be accurate, the system is useless. I am still waiting for a response beyond a form letter from the Excelsior pass support team, and it is notable that while the developer has responded to several reviews here, the developer has not responded to any complaints about unretrievable records. The problem is that support for correcting the data and retrieving a vaccine pass is slow or nonexistent. That’s to be expected with a vaccine system started up so quickly in an emergency. Looking through the reviews here, this seems to be a very common problem, and likely related to problems in entering or maintaining the data in the state vaccine database. I have been unable to retrieve my vaccine pass, after multiple attempts and checking the information against my vaccine card, even though I received my last dose well over a month ago. Fix this problem because I know I’m not the only one that’s having it.
I sent in another review request form and I can guarantee you I will not get a response from them regarding my information because I’ll bet there’s no one even working on review requests.
NEW YORK STATE VACCINE PASSPORT CODE
Produced by IBM, the app gives vaccinated residents a cell-phone QR code to show at businesses. So obviously it’s not the records considering my entire family has the pass on their phone now and we all got it done are ours the same time in the same county. New York is the first state to implement vaccine passports through its new system, Excelsior Pass. Of course, it didn’t work for me but it worked for my father who got the vaccine on the same day as me, at the same time, at the same place. I downloaded it again today (3+ months since I’ve gotten my vaccine) and tried again since I hadn’t heard anything through email or phone about the review. Excelsior Pass Plus is a secure, digital copy of your COVID-19 vaccination record. So I requested a review, left my email and I deleted the app and decided to wait a while. I figured maybe it was because I just got my vaccine and not all records are as speedy as one may hope. I downloaded this app when I first got my vaccine and the whole thing hadn’t worked.
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